August 2017 Los Angeles I have tried over a half dozen hotspots in LA in the past three days and only one worked. Called two of them in - each took around 30 minutes (for them to gather data) - one hot spot hadn't been accessed in over a week, the other for 3 days. Customer service guy says with surprise, "...nobody else has called this in." Well, given that it takes a half hour to finish a report and you hang up without a "fix" - we are trying to connect at a stop along the road - who has time to go through that without getting connected (unresolved) for a hotspot you will probably never be at again? Months ago when I called about a remote TWCWIFI hotspot that wasn't working, the Rep was able to reset the site while I was on the phone with her. No longer apparently. The main reason we have kept Spectrum Time Warner is because of the ability to connect away from home. Without this, there's no reason not to switch providers and grab a package elsewhere! I'm giving them a week.
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